Privacy Policy
Last Updated: 24 February 2026
Introduction
AllKleen Group ("we", "us", or "our"), operated by Condortech Holdings Ltd, is committed to protecting your privacy. This policy outlines how we handle your "Personal Data", which is information that is directly linked or can be linked to you across our digital platforms, including our web platform (the "Site"), our mobile application (the "App"), and any related services offered in connection with them (collectively, the "Services").
We operate in strict compliance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988. By using our Services, you consent to the practices described in this policy.
Personal Data We Collect
We only collect Personal Data necessary for the function of our Services:
- Personal Information: Name and email address provided during account registration.
- AI Interactions: Text inputs provided to our support chatbot to facilitate automated assistance.
- Technical Data:
- On Mobile: Device model, operating system version, and basic usage logs via the Expo framework.
- On Web: IP address, browser type, and standard web telemetry.
- Permissions:
- Mobile App: With your explicit consent via device settings, we may access your Camera, Photo Library, or Bluetooth.
- Web Platform: We may request browser-level permissions only when required for specific features.
How We Use Your Personal Data
We use your Personal Data strictly for the "primary purpose" for which it was collected:
- Service Delivery: Managing your account and providing functionality across web and mobile.
- Communication: To send essential emails such as "magic links" for login, password resets, and security alerts.
- Support Chatbot: To process your queries via Amazon Bedrock to provide automated assistance. Your inputs are not used to train machine learning models.
- Security: Detecting and preventing fraudulent activity, unauthorized access, or technical issues.
We do not sell your Personal Data, use it for third-party marketing, or perform automated profiling.
Cookies & Local Storage
To provide a seamless experience and maintain your session across visits, we use storage technologies on your device. These are functional only and are not used for cross-site tracking or targeted advertising.
- On Mobile: We use secure local storage to store authentication tokens.
- On Web: We use cookies and browser local storage to maintain your session and remember your preferences.
Service Providers
We share Personal Data with trusted providers who help us operate our platform. These parties are contractually obligated to keep your Personal Data confidential and use it only for the services they provide to us.
| Provider | Purpose |
|---|---|
| Supabase | Database management, user authentication, and data hosting. |
| Vercel | Web platform hosting and frontend deployment. |
| AWS | Cloud infrastructure and hosting. |
| Amazon Bedrock | Processing AI-driven support queries. |
| Expo | Mobile application framework services and updates. |
Corporate Affiliates
We may share information with other companies and brands owned or controlled by Condortech Holdings Ltd. These companies will handle your personal information with the same level of protection as described in this policy.
Legal Disclosure & Safety
We may disclose your Personal Data if we believe, in good faith, that such disclosure is necessary to:
- Comply with the Law: Respond to a valid legal request, such as a warrant, subpoena, or court order.
- Protect Safety: Prevent or lessen a serious threat to the life, health, or safety of an individual, or to public health or safety.
- Enforce our Rights: Investigate potential violations or protect the property and rights of AllKleen Group.
International Data Transfers
We store and process Personal Data in a variety of locations, including your local region, New Zealand, Australia, and other countries where Condortech Holdings Ltd, its affiliates, subsidiaries, or sub-processors have operations. By using the App, you acknowledge that your Personal Data may be transferred to and stored in these jurisdictions. We take reasonable steps to ensure these providers maintain high standards of data security.
Data Retention and Deletion
- Account Deletion: You may delete your account and all associated Personal Data at any time via the settings menu within the App or Web platform.
- Retention: Upon a deletion request, we may retain your Personal Data for up to 30 days to ensure system integrity or allow for accidental recovery, after which it is permanently purged from our active databases.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request the correction of any inaccurate information.
- Withdraw consent for hardware permissions given to the App at any time through your device settings.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy within the Services. You may review this Privacy Policy at any time to stay informed of updates. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.
Information for Minors
Our Services are not intended for individuals under the age of 18. We do not intentionally gather Personal Data from such individuals. If you become aware that a minor has provided us with Personal Data, please notify us.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team at:
Email: support@allkleengrp.com
Organisation: Condortech Holdings Ltd t/a AllKleen Group
Complaints
If you are not satisfied with our response to a privacy complaint, you may contact your local Data Protection Authority.
New Zealand
Office of the Privacy Commissioner: https://www.privacy.org.nz
Australia
Office of the Australian Information Commissioner: https://www.oaic.gov.au